Return & Refund Policy

At 2M Whites Pharma, we want you to have a smooth and transparent shopping experience. Please review our return policy below before placing your order.

1. Return Period

You may request a return within 14 days of receiving your order, provided that the product meets our return eligibility requirements.

2. Product Condition

To be eligible for a return, the product must be in its original condition, with its original packaging, seals, and accessories intact, where applicable.

For health, safety, and hygiene reasons, opened, used, damaged, or tampered-with supplements and personal care products may not be eligible for return, subject to applicable consumer protection laws.

3. Promotional Offers and Bundles

If you purchased a product as part of a promotional offer, bundle, or discounted deal and wish to return an item from that order, the refund for the returned item will be calculated based on its original individual price, rather than its promotional or bundle price.

Any applicable refund will be calculated according to the offer terms and the items retained from the order. We will clarify the calculation before processing your return.

4. Shipping Fees

The customer is responsible for the return shipping cost.

If the original order qualified for free shipping, the customer will still be responsible for the applicable return shipping cost. Free shipping on the original order does not mean that return shipping is free.

Original shipping fees, if any, may be non-refundable, subject to applicable consumer protection laws.

5. How to Request a Return

To request a return, please contact our customer service team within the 14-day return period and provide your order number, the product you wish to return, and the reason for the request.

Our team will explain the return procedure and confirm whether the product meets the eligibility requirements before you send it back.

6. Refund Processing

Once the returned product has been received and inspected, we will notify you whether your refund has been approved. Approved refunds will be processed using the original payment method where possible, or another agreed method.

Processing times may vary depending on your payment provider.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible with your order details and clear photos so we can review the issue and assist you.

8. Contact Us

For return or refund inquiries, please contact our customer service team through the contact details provided on our website.

Important: Nothing in this policy is intended to limit any mandatory rights you may have under applicable consumer protection laws.